Outstanding Customer Service by SDLG
When you’re looking to buy a piece of heavy equipment for your project, you must be meticulous about the specifications of the machine. You need to ensure that it has every feature and component that you need to complete various tasks on your work site safely and efficiently.
However, it’s also important that you choose the right brand to buy your equipment from. You need to ensure that the company that manufactured your machine will help you with anything you need even after making the sale.
If you’re looking for a manufacturer that meets these specifications, you should consider choosing SDLG. SDLG is on track to become the country’s preferred Chinese brand for heavy machinery because of their reliable machines.
This company also continually develops and expands their product and aftermarket portfolio to meet the ever-changing demands of the country’s developing market. Right now, SDLG has recently launched two new excavators that provide you with a sneak peek of what they can offer. Ultimately, their main goal is to develop machines that can cover the full range of work environments.
In addition to exceptional pieces of equipment, SDLG also aims to provide their customers with outstanding support through their new program, SDLG Top Service. This customer service support program is founded on three main pillars: expertise, timeliness, and care.
Expertise
SDLG focuses on providing you with unparalleled services every time you visit one of their service facilities. You can count on their professional service teams to offer a wide range of whole-life cycle and whole-process services, such as the following:
- Delivery training
- Vehicle maintenance
- Spare-part supply
- Secondhand disposal
SDLG’s professional service team also provides on-site services for your convenience. Their team of highly experienced field service engineers can provide you with the following services to ensure that your equipment stays in top condition:
- Maintenance
- Installation
- Commissioning
- Troubleshooting
Timeliness
When something goes wrong with your equipment, your team’s productivity often suffers. This is because your staff members won’t have any means to complete the heavy-duty tasks required for the project.
Because of this, you probably don’t have the liberty to wait for several days or weeks while your machine gets fixed. You need a service team that can provide you with a fast and efficient resolution so that your team can get back to work as soon as possible.
Fortunately, SDLG’s team offers quick responses to any technical inquiries you may have about your equipment. They also aim to resolve your issues within the day so you can continue working on your project with as little disruption as possible.
Additionally, you can count on SDLG to help you whenever a part of your machine malfunctions. With their strong parts sales network, high parts availability, and quick parts recovery process, you can get the parts you need in one day and solve your problem right away.
Care
When you choose an SDLG machine for your project, you can be sure to receive the best possible care. The company not only provides you with high-quality machines but also treats you with the utmost respect and professionalism.
You can count on SDLG’s team to provide kind reminders for your equipment’s routine maintenance and check-up. They will also provide you with a warm welcome anytime you drop by any service facility for a visit.
Choose a Brand That Attends to Your Needs
It’s important to choose a brand that not only provides you with high-quality machines but also excellent customer service. With SDLG, you can be sure to receive the best possible care for your equipment. So, if you’re looking for a manufacturer that meets these criteria, you should consider choosing SDLG.